William J. Bernstein wrote in his short but highly useful book If You Can to beware of financial professionals.
“Act as if every broker, insurance salesman, mutual fund salesperson, and financial advisor you encounter is a hardened criminal,” he admonishes, “and stick to low-cost index funds, and you’ll do just fine.”
That advice is from 2014, but it remains as true today as it ever has been, and so too it will remain. And yet free seminars abound, sucking in the unaware, sometimes plying them with complimentary food and drink, throwing a bunch of confusing facts and figures at them and then sinking their teeth into their hard-earned money to the tune of a percent or two per year.
As our guest poster from Dividend Strategy discovered, these seminars are not free. They are perhaps the most costly investment one can make.
I’m not one to pick a fight, but when good people are being taken advantage of, I’m also not one to sit around and let it happen. I had an experience recently that was a wake-up call for the importance of financial literacy. First impressions were slick and convincing, but scratch the surface with a bit of well-informed skepticism and it all started to stink.
We recently discussed all the ways mutual funds are a bad deal for investors. This time we’re addressing “free” financial seminars. Even if this doesn’t apply to you, you might find the story interesting and possibly relevant for someone you know. Feel free to share.
I’m quite comfortable managing our family’s investments and have been doing so successfully for several decades. But a lot of people aren’t and they’re looking for help. When a professional-looking email or ad offers a FREE seminar to discuss the very financial topics that you’re concerned about, it’s totally understandable that a lot of people would want to sign up.
In this case, the email was titled, “Roadmap to Retirement”. We would learn how to achieve our retirement goals faster, how to live our dreams without running out of money, and how to use our various investment accounts effectively – sounds great, right?
High income earners are particularly juicy targets for obvious reasons. Being trained as a physician, I’m familiar with the marketing we’re exposed to, but I suspect many others are aggressively targeted too (let me know in the comments). I’ve created a course about money for doctors called moneySmartMD, so, naturally, I’m very interested in knowing what information physicians are getting elsewhere. So I signed up.
Boy, was I ever disappointed.
The presentation was by a portfolio manager named J who has been in the business for “30+ years”. Perhaps that should have been the first warning sign – if you’ve been at something that long, why are you aggressively looking for new clients? Red flag number one.
A few minutes into the talk came the disclaimer: He would be showing us numbers and charts, but “the lawyers in the audience” needed to understand that those numbers and charts may not be completely accurate. Hmm. Red flag number two.
Then he really got rolling with a litany of financial disasters just waiting to decimate our futures: inflation, underfunded government programs, longevity risk, unplanned expenses in retirement . . . the list went on and on and on. Playing on an audience’s fears is the oldest sales tactic there is. Red flag number three.
Perhaps the second oldest sales tactic is to undermine the competition. Rather than differentiate himself respectfully, J repeatedly put down other managers. In terms of strategy, he knew exactly what he was up against – the dreaded “Cookie-cutter portfolio” (gasp). What are cookie-cutter portfolios? Well, they are broad-based, low-cost, well-diversified portfolios. They are what “everyone else uses”, but they aren’t good enough for J. Why? Mediocre returns. JS is going to beat the market. The problem is that all the evidence says active management will NOT beat the market over the long term. Red flag number four.
Over and over again, J insinuated that he was the one who could obtain superior returns. He appeared uber-confident that his unique “Portfolio Boost” strategy would handily outperform those silly cookie-cutter portfolios. “No one else uses these strategies” . . . Wait. If they’re so good, why is no one else using them? Red flag number five.
Then came the charts. Beautiful lines curving ever-upward, leaving the competition in the dust. I could practically hear the saliva of the other attendees dripping onto their keyboards. Was I the only one who remembered the disclaimer that these charts “might not” be accurate? Was I the only one who saw the word “hypothetical” right on a slide?? Red flag number six.
When it comes to money, attention to detail matters. At one point J asked if we knew what the largest company in Canada was. He answered his own question: Alimentation Couche-Tard Inc. (ATD-B.TO), and proceeded to make some point about investing. But I don’t remember that point because I was busy wondering if ATD, a convenience store company, had somehow managed to grow bigger than the banks, telecoms and oil companies without me noticing. Nope. ATD is NOT the biggest Canadian company – it is 56th. Red flag number seven.
Perhaps the biggest red flags of all, however, were what was NOT mentioned.
Do you know what’s more important than what you choose to invest in? Financial planning. Even though the title of the talk was “Roadmap to Retirement”, I can’t remember any content about planning, which makes me wonder if J does it at all. Or, if he does, is it done well? Red flag number eight.
There was no mention of how the manager-client relationship works with his firm. Would physicians have access to J himself or one of his staff? How often does he meet with his clients? What does the onboarding look like? The only thing J mentioned was how easy they would make it to get our money into his hands. Shocker. Red flag number nine.
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Perhaps most conspicuous of all was the complete absence of disclosure around fees. The importance of fees cannot be overstated; they are the single greatest factor in wealth accumulation that we have control over. But J didn’t mention them. Not once. Even worse, no one in the audience asked about them either. There’s plenty of room for improvement when it comes to financial literacy.
Not wanting to cause a scene at the time (I was a little riled up at this point), I decided to email J to inquire about fees a few weeks later.
Me: I was at your webinar a few weeks ago and was wondering if you would send me some documentation around your fee/compensation structure.
J: My fee structure starts at about 1.95% [of assets under management] and goes down according to account size in a tiered manner.
Me: Thank you. I’m just doing some research at this point. I think fees are really important, so I’d be interested in seeing those tiers, if possible.
J: Fees only count in the cookie-cutter portfolio solutions offered by the investment industry where they are the only real differentiator. My portfolios are uniquely constructed and I could charge 4% (I won’t) and still have better returns. I am not prepared to send any additional details at this point.
That’s a big red flag for number ten.
On a million-dollar portfolio, 1.95% is $19 500 every year, or almost $100 every single working day. And as for “better returns”, well, the grass is always greener on the side that’s fertilized with BS.
Portfolio managers like J exist in a different world than we do. They are running a business. They don’t have training in evidence-based anything. And they know that, when it comes to money, most people are easy to scare and too busy to care. We are the fish and they know what lures we like.
It’s time to change this dynamic and empower people to ask the right questions, demand transparency, and insist upon an evidence-based approach to managing the money we work so hard for. That’s my mission.
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5 thoughts on “Going Undercover: The Truth About “Free” Financial Seminars”
ha! awesome that you attended the webinar! sounds like you went easy on J you should have grilled him more on passive over active- especially because it was a webinar and no free food!
sounds like though very educational to see how these salesman try to swindle the public.
There are certainly financial advisers whom can beat the market and do, for decades, but your chance of meeting them is about the same as meeting a waiter who three years later wins best actor..very small!
Please send to every graduating medical student! They personify ‘easy to scare and too busy to care.’
I believe we were all targeted as we exited med school/residency training. It took me several decades to learn how thoroughly I had been fleeced by financial advisors, insurance brokers, lawyers hawking asset protection packages, etc. Not because I’m naive, but because I was tooooo busy. If it wasn’t part of the curriculum and it didn’t involve the immediate health and well-being of my family, it fell pretty far down on the attention ladder.
Our profession needs to do more to educate new docs about financial literacy so that they can apply an evidence-based approach to things outside of medicine.
I live in a rural area so we only have a handful of financial planners here. When I retired from running the largest employer in a several county area I think every one of them made a pass at me. My policy is that I will meet with anyone that wants to talk to me about anything, and I did spend time with each and every one of them. I told them going in that my money is handled by low cost advisors and a robo firm and that I was happy with their performance but I’d listen. I’d characterize the ones I talked to as sincerely believing they could over achieve and beat indices over time, but I also think they use confirmation bias to rationalize this. I don’t think any of them are suffering from cognitive dissonance, because they believe they are offering real value, even though they aren’t. I think they are victims too.
Thank you for this exposition of the financial investment industry and how it targets “high income professionals” like physicians, dentists, and others.
When I learned how little value financial advisors” really provide (except the good ones who do offer financial planning), I decided to go it alone. I am always trying to learn more (by reading your column) and availing myself of many other resources.
The last thing I need is to pay someone 2% of my money every year whether the investments earn or not! What a great business model!